Berkshire Hathaway HomeServices Nevada Properties debuts real estate bot
Berkshire Hathaway HomeServices Nevada Properties has welcomed Lucky, the real estate bot, to its website at bhhsnv.com. Powered by artificial intelligence, the messaging platform utilizes real-time data in order to enhance and personalize the buying, selling and renting experience.
Backed by powerful learning engines and the ability to analyze data in real time, Lucky has the innate capability to answer user’s real estate inquiries, provide them with valuable information and create a personalized search experience at any time, 24/7, 365 days a year. This allows for potential real estate buyers and sellers to interact anonymously with Lucky until they are ready to pursue the help of a local expert or schedule showings.
“Bots are a natural progression in the development of new technology in real estate,” said Gordon Miles, president and chief operating officer. “The technology that Lucky provides allows us to deliver enhanced customer interaction and service in a more immediate way. Lucky has the ability to learn and remember individual users, providing us with a simple approach to getting customers the information they need quickly.”
Miles said Lucky allows for real estate clients to search for home listings on MLS in a more direct manner, which is not easily or readily available to clients in most real estate platforms. With Lucky, home shoppers can conduct searches with their own unique parameters.
Lucky enhances the overall customer experience by providing convenient access to reliable information round-the-clock. The promptness of a response outside of business hours creates a proactive approach to generating new leads at any given time. The technological ability that Lucky provides engages customers and drives business forward, which increases the value of the customer experience.
“Lucky can also inform our clients when new homes become available that meet that unique criteria from previous searches,” Miles said.
“We are committed to providing quality customer service for our clients, and Lucky undoubtedly enhances our ability to do so,” Miles said. “Consumers today want simple and effective options when dealing with a business, and Lucky focuses on service that is both effective and convenient.”